Refund policy

REFUND POLICY

Last updated: 29 October 2026

1. Digital products

Soul Aura reports are digital products that are personalized and generated specifically for each customer based on the information provided (name and birth date).

2. General refund policy

Because our reports are personalized and delivered right after purchase, sales are generally final once the report has been generated and delivered, subject to sections 3 and 5.

3. When refunds are granted

We provide a full refund in the following cases:

3.1 Non-delivery

If you do not receive your report within 48 hours of purchase and we cannot resolve the delivery issue, you are entitled to a full refund.

3.2 Technical errors

If your report contains significant technical errors that make it unusable (for example a corrupted file or incorrect calculations caused by a system error), we either regenerate your report or provide a full refund.

3.3 Duplicate charges

If you were charged more than once for the same order because of a technical error, we refund the duplicate charge.

4. When refunds are not granted

  • Change of mind after the report has been generated and delivered, where you gave the two confirmations described in section 5
  • Dissatisfaction with the content of a correctly generated personalized report
  • Purchasing and receiving the same report more than once on purpose

5. EU, EEA and UK consumers: right of withdrawal

Under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013, consumers normally have 14 days to withdraw from a contract for digital content. The period starts on the day the contract is concluded.

Because we create and deliver your report right after purchase, the product page asks for two separate confirmations before you can add a report to your cart: that you want immediate access to your report before the 14-day withdrawal period ends, and that you understand you lose your right of withdrawal once delivery begins. These confirmations are recorded with your order and repeated in your order confirmation email.

If an order was placed without both confirmations, you keep your 14-day right of withdrawal. To use it, email info@soulaura.ai within 14 days of your order with your order number.

6. How to request a refund

  1. Email us at info@soulaura.ai within 14 days of delivery.
  2. Include your order number and the email address used for the purchase.
  3. Explain the reason for your request.
  4. We respond within 3 business days.

7. Refund processing

Approved refunds are processed within 5 to 10 business days and returned to the original payment method. Processing time may vary depending on your payment provider.

8. Contact

For refund inquiries: info@soulaura.ai